This policy explains what Bellglobal ("we", "our", "us") collects when you visit bellglobal.in or use our VPS, dedicated server, or support services, and what we do with it.
1. Information we collect
We collect only the information we need to deliver the service you signed up for.
Account & billing
- Name, email address, phone number, company (optional)
- Billing address and GST / PAN where applicable
- Payment is processed by PCI-DSS compliant gateways — we never see or store full card numbers
Service usage
- Server uptime, CPU / RAM / disk metrics for support and capacity planning
- Support conversations (email, chat, tickets) for quality and training
- IP address and session metadata for fraud prevention
2. How we use your information
Strictly to run the service:
- Provision and maintain your VPS or dedicated server
- Send transactional email — invoices, maintenance windows, incident notices
- Provide technical support
- Detect abuse and comply with applicable law
We do not sell your data. We do not profile you for advertising.
5. Security
- TLS 1.3 on every endpoint you touch
- Encrypted backups stored in a separate facility
- Role-based access controls for our operations team
- Quarterly third-party penetration testing
No system is perfect. If something ever goes wrong we'll tell you within 72 hours and explain what we're doing about it.
6. Your rights
You can ask us, at any time, to:
- Show you the personal data we hold on you
- Correct anything that's wrong
- Delete your account and the data attached to it (some records we must keep for tax and compliance reasons — we'll tell you which)
- Export your data in a portable format
Email [email protected] — we reply within 7 days.
7. Contact us
Questions about this policy? Write to [email protected] or use the contact form.