Terms & conditions.

1. Agreement and how it is formed

These Terms govern the Services ordered from BellGlobal. The selling entity and billing details must be identified on your Order and invoice. BellGlobal sells hosting capacity as a reseller; your purchase from BellGlobal is not merely a referral to an Upstream Provider.

The contract is formed through your affirmative checkout acceptance and completed payment, subject to the Order and applicable law. You must be at least 18 and competent to contract; a person ordering for a business must have authority to bind it. Electronic contracts are recognised under section 10A of the Information Technology Act, 2000.

The policy versions accepted for a purchase are recorded against that Order. A later policy update does not rewrite an earlier acceptance. A first administrator-access handover and certain sensitive actions have their own confirmations; these do not authorise unrelated operations.

2. Definitions

• Business Customer — a Customer ordering for a business purpose, subject to the statutory definition of Consumer. Consumer — a Customer who is a “consumer” under section 2(7) of the Consumer Protection Act, 2019.
• Services — the VPS, dedicated-server, hosting, domain-related, installation, Datafeed and support services expressly stated in an Order. Datafeed — a third-party market-data subscription resold by BellGlobal (clause 8A). Order — the plan, size, region, term and price selected at checkout and recorded on the invoice.
• Server — the virtual machine or physical server provisioned for you. Unmanaged — a Service where, after handover, BellGlobal does not administer the operating system, applications, security configuration, backups or trading software, except through Management Access.
• Management Access — the automation and operational access described in clause 15. Platform Operations — the named operations BellGlobal performs on a Server through Management Access, through the available client-panel controls or a verified Support Ticket, including installation, deployment, redeployment, restart, supported updates, credential/key actions and custom-domain changes, and the enrolment steps in clause 17. Platform Operations are an additional, limited service; they do not make an Unmanaged Service managed. Privileged Credentials — root, Administrator or equivalent credentials for a Server.
• Upstream Provider — a third-party data-centre, network or virtualisation provider whose infrastructure the Server runs on. OpenAlgo / OpenBull+ — open-source trading software BellGlobal may install on your instruction; BellGlobal is not its developer, owner, broker, exchange, adviser or operator.
• Support Ticket — a request submitted through the ticket system in the client panel. Working Day — Monday to Friday, excluding public holidays observed in Karnataka. Response Target — the time within which BellGlobal aims to give a first substantive response to a Support Ticket (Support Policy clause 3); it is not a resolution time.
• Policies — these Terms, the Support Policy, the Refund & Cancellation Policy and the Privacy Policy, each in the version in force at the relevant time.

Headings are for convenience; “including” means “including without limitation”; where a mandatory provision of law applies, the affected provision is read down only to the extent required and the rest continues.

3. What BellGlobal provides and what it does not

BellGlobal resells the hosting resources described in your Order. Standard support covers billing, allocation, access assistance and coordination of hosting faults with the Upstream Provider. BellGlobal remains responsible for its own commitments and for reasonable care in the operations it undertakes.

Unless your Order expressly includes management, the Server is Unmanaged: you administer its operating system, applications, credentials, security settings and backups. Standard hosting does not include continuous monitoring, routine application administration, trading support or 24×7 human technical support.

Limited automation is not ongoing management. Where available, BellGlobal can install, configure, redeploy, reset or otherwise operate supported software through the client panel or a verified support request. The selected action and its effects define the scope. BellGlobal is responsible for its own execution of that action, not the ongoing operation of everything installed on the Server.

Work outside the included scope may be declined or separately quoted, where available. No additional charge is imposed without your agreement. Existing included features are not made chargeable by this clause.

4. Customer acknowledgements

5. Business Customers and Consumers

These are standard-form terms, not terms presumed to have been individually negotiated. Your legal status as a Consumer depends on the facts and applicable law, not simply on a business label, trading use or company field. Nothing in the Policies removes rights under the Consumer Protection Act, 2019 or another mandatory law. Business Customers must identify the entity they represent and their authority to act for it.

6. Account, identity, subscriber information and account security

Identity and subscriber information

You must provide, and keep current, your true name, email address, telephone number and, where applicable, company name and city, state, country and postal code. As a VPS provider BellGlobal is required by the directions of the Indian Computer Emergency Response Team (CERT-In) under section 70B of the Information Technology Act, 2000 to keep validated subscriber information — including the purpose for which the Server is used — for five years after the Service ends. You must supply any such further information when BellGlobal asks for it. Supplying false identity or contact information is a material breach; BellGlobal may verify what you supply and may withhold or suspend Service until verification completes.

How your account is protected, and what you must do

Password. Your account password must be at least 8 characters and not a common or purely numeric password. BellGlobal stores it only as a salted, peppered PBKDF2-SHA256 hash; BellGlobal cannot read it and support will never ask for it. A forgotten password is reset through a one-time 6-digit code emailed to the address on your account, valid for 10 minutes.

Sign-in options. You may sign in with your email and password, or through Google, Microsoft, GitHub or Facebook. An existing password account is linked to a social sign-in only where the provider confirms the email address is verified. Where BellGlobal has enabled mobile-number verification at sign-up, a one-time code is sent by SMS and the number is recorded.

Sessions. Sessions use time-limited authentication tokens and may be renewed for a limited period. Do not rely on inactivity alone to sign you out; sign out on shared devices.

Sensitive actions. Follow the confirmation and account-verification steps shown for the selected action. Root-password reset and enabling key-only SSH require account-password confirmation. Credential reveal is rate-limited. Do not assume every key action currently has identical checks.

Two-factor authentication. You may enable an authenticator-app code as a second factor from the Security page. If the authenticator is lost, the registered email address receives a single-use recovery link valid for 15 minutes. Completing recovery requires a new account password, revokes existing sessions and requires a new authenticator before dashboard access. Recovery of an administrative account additionally requires approval by another superadmin or an audited production-console procedure.

Your obligations. Keep your password secret and unique to BellGlobal; do not share your account; sign out on shared devices; and tell BellGlobal immediately through a Support Ticket if you suspect your account or Server is compromised. You are responsible for reasonable protection of access under your control; responsibility for a disputed action depends on the evidence and applicable law, not account use alone.

Personal data and privacy

For the account, billing, subscriber and support information described in the Privacy Policy, BellGlobal is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 and processes it only for the purposes and on the legal bases stated there. For data you place inside your Server, you are the fiduciary or controller and BellGlobal is an infrastructure provider. Where processing rests on your consent you may withdraw it as easily as you gave it, through the client panel or by writing to the grievance contact; withdrawal does not affect processing that lawfully continues on another basis, including the subscriber records a VPS provider must keep. You may ask to access, correct or erase your personal data, or nominate a person to exercise these rights for you, through the route described in the Privacy Policy; BellGlobal verifies identity before acting and will tell you which records it must retain and why. Notification of personal-data breaches and reporting of cyber-security incidents follow clause 19, the Privacy Policy and the law in force.

7. Customer responsibilities for the Server

You are responsible for: your data; your account password, Privileged Credentials, SSH keys, API keys and tokens; every application, script, trading algorithm, trading platform, database, website, container and service you run; software licensing; the security configuration inside the Server, including firewall rules, exposed ports, users and privileges; applying security updates; backups, unless a backup service is expressly included in the Order; compliance with applicable law; and every activity that originates from your account or Server.

You must promptly change any initial credential, use strong unique credentials, and must not expose Privileged Credentials to any application, script, public endpoint or third party unless you have assessed and accepted the consequences. BellGlobal may give general guidance; guidance is not a managed-security service and does not shift responsibility to BellGlobal.

BellGlobal is not responsible for configuration errors, software bugs, application failures, broker or API issues, third-party outages, or data loss arising from anything for which you are responsible under this clause, except to the extent liability is imposed on BellGlobal by mandatory law. BellGlobal is responsible for performing each Platform Operation it undertakes with reasonable care; it is not responsible for the state of the Server between Platform Operations.

8. Trading, OpenAlgo and financial-risk disclaimer

BellGlobal is a technology and hosting provider. It does not provide investment advice, portfolio management, research, recommendations, signals, strategy advice, execution advice or any assurance of profitability, and is not registered with, approved by or supervised by SEBI, any exchange, broker or financial regulator for any such activity. You alone decide whether, when and how to trade and are responsible for your brokers, exchanges, strategies, algorithms, order parameters, risk controls, credentials, API permissions and regulatory obligations. Trading can result in substantial or total loss. BellGlobal is not a party to any agreement between you and a broker or exchange.

8A. Datafeed services

BellGlobal also resells market-data subscriptions (“Datafeed”) supplied by third-party data vendors named on the storefront. For Datafeed: (a) BellGlobal is a reseller only — the data, its accuracy, completeness, timeliness, coverage and availability are the vendor’s and are provided without warranty by BellGlobal; (b) after payment, BellGlobal delivers the access credentials or activation details the vendor issues, and the plan runs for the period stated on the plan card from activation; (c) your use of the data is governed by the vendor’s terms, which you accept when you order, and you must not redistribute, resell or publish the data; (d) market data is not investment advice and clause 8 applies; (e) refunds are governed by clause 13 of the Refund & Cancellation Policy. BellGlobal does not host, process or store the market data itself.

9. Availability, maintenance and performance

No uptime guarantee. BellGlobal does not promise any uptime percentage, response time, resolution time, latency, throughput or service credit unless an Order expressly contains a written service-level commitment. BellGlobal uses reasonable operational efforts to keep its infrastructure available.

Maintenance. BellGlobal may carry out planned maintenance, and will where practical give notice through the client panel or email. BellGlobal may carry out emergency maintenance, security actions, reboots, migrations and infrastructure changes without notice where reasonably necessary. Maintenance may interrupt the Service.

Events that may affect the Service and for which BellGlobal is not responsible except to the extent caused by its own breach: network interruptions; hardware, software or hypervisor failures; data-centre incidents; Internet routing, peering or carrier problems; DDoS or other attacks; Upstream Provider outages, maintenance or policy changes; third-party services; force-majeure events (clause 30); and your own configuration, software or usage.

Performance figures including latency, data-centre location and benchmark references are indicative. Test the location and your complete workflow before relying on it for latency-sensitive activity. A difference between an advertised estimate and observed performance does not, by itself, establish breach or an entitlement to compensation.

Upgrades and migration. Plan changes, resizes and region moves you request may require a reinstall or migration and may change the IP address; you are responsible for backing up before requesting them. BellGlobal may migrate a Server to different hardware, host or Upstream Provider for operational reasons, with notice where practical.

10. IP addresses, DDoS and network protection

IP addresses are allotted to the Server for the term of the Service and remain the property of BellGlobal or the Upstream Provider. You acquire no right to a particular address. BellGlobal may change an allotted address with reasonable notice where required by an Upstream Provider, for network re-organisation, or where the address has been listed on a blocklist because of activity from your Server. BellGlobal does not warrant the reputation of any address or that it is absent from third-party blocklists, and is not responsible for delisting an address that was listed because of your activity.

BellGlobal does not provide DDoS mitigation unless the Order expressly includes it. Where an attack on or from your Server threatens the network, BellGlobal or the Upstream Provider may null-route or filter the address, isolate the Server or suspend the Service for the duration of the attack. Such action is a protective measure; its reasonableness and any refund entitlement are assessed under the Order, Refund Policy and applicable law.

11. Administrative and root access

OpenAlgo VPS and OpenBull+ VPS. For security and to protect BellGlobal’s domain, Privileged Credentials for these products are released only after you connect a custom domain you own and it is verified (clause 13), or through an audited administrator approval, which is recorded and not guaranteed. Before the first disclosure you must affirmatively accept the Policies through the client panel; that acceptance is recorded. Any attempt to obtain or bypass restricted access other than through these steps may result in suspension or termination.

Windows and other customer-managed products may provide Administrator or root credentials without a custom domain; the same pre-disclosure acceptance is required.

After disclosure you are responsible for everything in clause 7. BellGlobal does not monitor or control changes made through your Privileged Credentials. BellGlobal may restrict, suspend or withhold privileged access where reasonably required for platform security, abuse prevention, Upstream Provider requirements, domain verification, legal compliance or the design of the Service.

12. BellGlobal-provided subdomain

To make a new OpenAlgo VPS or OpenBull+ VPS reachable immediately, BellGlobal may provide a subdomain under a domain it owns, in the form name.bellglobal.online, as a convenience only. It is temporary and remains BellGlobal’s property. No right, licence or interest in it passes to you and it is not part of the Service purchased. BellGlobal strongly recommends that you connect a domain you own as early as possible; the client panel provides this.

BellGlobal may change, suspend or withdraw the subdomain at any time, including once your own domain is active, on expiry or non-renewal, or where BellGlobal reasonably believes it is being misused, with reasonable notice where practical. You are responsible for everything served or done under it while it is assigned to your Server. It must not be used for any purpose in clause 18, to impersonate any person, to send unsolicited communications, or in any way that suggests BellGlobal endorses or is responsible for your content or services. Misuse entitles BellGlobal to withdraw it immediately and to suspend or terminate the Service, and you will indemnify BellGlobal against any claim, complaint, loss or cost — including registrar, hosting-provider or regulatory action against BellGlobal’s domain — resulting from your use of it. The subdomain is provided without warranty of continuity and is not covered by any availability commitment.

13. Custom domains

You may ask BellGlobal to point a domain you own at your Server. Each request is reviewed by BellGlobal, requires you to confirm through the client panel that you own or are authorised to use the domain and control its DNS, and is recorded with time, version and network address. You must create and maintain the DNS records BellGlobal specifies; a certificate is issued only once your DNS record points at the Server; your site may be briefly unreachable while a change is applied. Delays or downtime caused by your DNS settings, registrar or DNS provider are outside BellGlobal’s control. Once your domain is active, the previous address is no longer served. A live domain is not withdrawn through the client panel; contact support.

Support for domain requests. Custom-domain requests, and any question about them, are handled exclusively through the support ticket system, so that each request is properly tracked and resolved. BellGlobal aims to respond to every ticket within a maximum of 48 working hours; working hours exclude Saturdays, Sundays and public holidays. Response times may vary with the complexity and nature of the request, but BellGlobal will make every effort to assist you as quickly as possible. This is a Response Target as defined in the Support Policy, not a resolution time.

14. SSH keys and credentials

SSH keys. Key pairs generated by the client panel are created in your browser; only the public key is submitted. BellGlobal cannot recover that private key. Keep a secure copy. On supported Servers, switching to key-only SSH requires a successful login with the submitted key and account-password confirmation. Provider console access is separate and is not guaranteed by a password reset.

Administrator passwords. Depending on the product and action, authorised access uses the panel's reveal control or a short-lived single-use download. First handover requires recorded acceptance. A consumed or expired download cannot be reused. This does not mean every encrypted operational copy is deleted: BellGlobal may retain encrypted credentials for authorised delivery, management and recovery. Do not send passwords or private keys in support tickets.

Resets and provider credentials. A confirmed reset replaces the password on the Server; it does not re-enable SSH password login. If the remote outcome is uncertain, support must reconcile it before a further reset. Where a credential is identified as provider-supplied, enrolment seeks to retire it and records the result; historical or unknown-source credentials are not presumed to have been rotated.

Lockouts. Brute-force protection may temporarily block SSH after failed logins. Report an unexpected block for diagnosis; its existence alone neither proves a hosting fault nor excludes one.

15. BellGlobal’s retained Management Access

On supported Servers, BellGlobal retains a dedicated automation identity and, where needed, encrypted operational credentials. Customer-facing automated commands use a fixed action list and verified host identity. This is not a claim that no shell, privileged helper or recovery access exists anywhere in the management system.

Available actions depend on the product and server state. The client panel may offer OpenAlgo deployment, redeployment, restart, updates or login-password reset, and server credential/key functions. Other work requires a verified Support Ticket. Deployment, redeployment and OpenAlgo login-password reset each require a fresh action-specific authorisation; first administrator handover is recorded separately.

BellGlobal uses this access for the authorised operation, proportionate security or abuse response permitted by the contract and law, or legal compliance. It does not provide general monitoring of your trading activity. Platform operation records identify the action, time, reference and actor where available; clause 21 explains their limits.

You may request removal of Management Access through support. BellGlobal will confirm the effects and completion. Features depending on it may stop working; removal does not erase historical records or extinguish BellGlobal's existing obligations.

16. Upstream Providers and infrastructure

BellGlobal resells capacity supplied by third-party infrastructure providers rather than owning the physical hosting infrastructure. Upstream Providers control their hardware, network and virtualisation layer and may retain console, snapshot or other infrastructure-level access. The applicable provider arrangement determines those capabilities; a customer password change does not remove them.

BellGlobal handles its own billing, allocation and included support and coordinates provider-side hosting faults. The provider's response may affect resolution time. BellGlobal does not guarantee a provider's uninterrupted performance or broader remedies than the Order and law require. However, neither reseller status nor administrator handover ends BellGlobal's own contractual duties, responsibility for its own actions, or mandatory customer remedies.

Reseller status, low margin and an Unmanaged label do not waive applicable reporting, customer-record or data-protection duties. BellGlobal may use service providers to perform technical work, but remains responsible for obligations that apply to BellGlobal itself.

17. Security baseline at enrolment

For Servers using BellGlobal's supported enrolment workflow, automation seeks to apply a host firewall, authentication limits, brute-force protection, restricted service-account privileges and automatic operating-system security updates. Provider-credential rotation is attempted where the credential is identified as provider-supplied. These measures do not apply identically to every product or historical Server.

Where verification completes, the observed state and warnings are recorded. A recorded baseline is a point-in-time observation, not a certification, continuous audit or guarantee against compromise. BellGlobal remains responsible for reasonable care in its own work; customers remain responsible for ongoing administration and their subsequent changes unless expressly included in the Order.

18. Acceptable use and prohibited activities

You must not use the Services, any allotted IP address or any BellGlobal-provided subdomain to: break any applicable law; infringe copyright, trade marks or other intellectual-property rights; host, store or distribute malware, phishing pages or child sexual abuse material; send spam or unsolicited bulk communications; launch or facilitate DDoS, brute-force, port-scanning, credential-stuffing or other attacks; gain or attempt unauthorised access to any system; mine cryptocurrency or run any workload that is unlawful, that falsifies network reports or that materially degrades shared infrastructure; host or transmit content that is obscene, defamatory, harmful to a child, invasive of another’s privacy, or that threatens the sovereignty, integrity or security of India or public order, or is otherwise of a kind an intermediary must prohibit under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; impersonate any person; or interfere with BellGlobal, its Upstream Providers or other customers.

Where BellGlobal acts as an intermediary for the relevant activity, the applicable provisions of the Information Technology Act, 2000 and its rules apply. BellGlobal will act on a valid court order or lawful government direction within the time the law requires and will disable access to content on receiving actual knowledge as the law defines it.

BellGlobal may suspend, isolate or restrict affected Services where reasonably necessary to protect infrastructure, respond to abuse, comply with law or an Upstream Provider, or prevent material harm, including before a full investigation where immediate action is reasonably necessary. Refunds following suspension or termination are assessed under the Refund Policy and applicable law; accrued lawful charges remain payable.

19. Security incidents and remediation

You must promptly tell BellGlobal of any suspected compromise and preserve relevant logs and evidence where practicable. BellGlobal may request information reasonably necessary to investigate. BellGlobal may isolate, suspend, reboot, reinstall or otherwise remediate an affected Server where reasonably necessary to protect the platform, other customers or you; remediation may cause data loss and is not an admission of fault. BellGlobal does not guarantee that any Server or Internet-connected system will be immune from malware, intrusion, credential theft or other attacks, and reports cyber-security incidents to CERT-In as the law requires.

20. Data, backups, migration and deletion

You are responsible for the rights to your data and for independent, tested Server backups unless your Order includes a backup service. BellGlobal's platform backups are different: they may contain account, order, ticket and encrypted operational records and are not a backup of your Server workload.

Before a reinstall, reset, migration or cancellation, export what you need and read the action's warning. BellGlobal will seek appropriate authority for destructive work, except proportionate emergency action permitted by the contract or law, and should preserve relevant incident evidence before rebuilding where feasible.

Expiry and return of a Server follow clause 24. Provider snapshots, volumes and backups may have separate retention arrangements. BellGlobal does not promise that every provider copy is deleted at a fixed moment or that data can be recovered after service ends. Mandatory rights and BellGlobal's responsibility for its own acts remain unaffected.

21. Records and evidence of instructions

BellGlobal records checkout acceptance, first administrator handover and supported sensitive-action authorisations separately. Records include the account, relevant Order or Server, policy/disclosure versions, server timestamp and available request-address information. Metadata varies by workflow; an IP address alone is not proof of a person's identity.

Existing acceptance records are not rewritten when a policy changes. Operation logs, delivery records, payment references and support correspondence help establish what was requested and what happened. These records may be relied on and challenged under applicable law, including the Bharatiya Sakshya Adhiniyam, 2023; a checkbox or database entry is not conclusive proof of delivery or freedom from fault.

Applicable CERT-In requirements include a rolling 180-day ICT-log period and five years after cancellation or withdrawal for specified validated VPS subscriber records. Other financial, consent and dispute records follow applicable legal requirements and a documented retention schedule, including preservation for an active dispute. Access should be restricted; records should not be retained indefinitely without a continuing purpose or legal basis.

22. Fees, payment, defaults and chargebacks

Fees are payable in advance for the term in the Order. The Order and invoice state the price and any applicable taxes. Tax treatment follows applicable law. Prices may change for future terms with notice before renewal. Promotional discounts apply only to the term stated and are not carried into renewals unless the promotion says so.

Non-payment. If a renewal is not paid by its due date the Service expires and panel credential access is restricted. Remote suspension and recovery depend on the actual Service state; clause 24 applies. BellGlobal may recover reasonable, lawful costs for unpaid fees from Business Customers.

Chargebacks and payment disputes. Please raise billing concerns through a Support Ticket so BellGlobal can investigate; this is not a prerequisite to a lawful bank dispute or other remedy. A genuine payment dispute is not itself a breach. BellGlobal may submit delivery and payment evidence to the payment provider. Any restriction must have a separate lawful, proportionate basis, such as confirmed non-payment or evidence of fraud, and should be limited to the affected Service where practical. Recovery of charges or provider fees requires a lawful, substantiated basis; costs are not automatically payable merely because a dispute was raised. Knowingly false claims may be referred to the appropriate authority on supporting evidence. Nothing in this clause prevents you from raising a genuine dispute with your bank or card issuer.

Fraudulent transactions. BellGlobal may cancel an Order, suspend a Service and retain or refund fees as the law and the payment provider require where a payment is found to be unauthorised or fraudulent.

Duplicate payments are refunded in full under the Refund & Cancellation Policy.

23. Suspension and termination

BellGlobal may suspend a Service, with notice where practical, where: fees are unpaid after the due date; the Service is used in breach of clause 18; a security incident, attack or compromise involving the Server creates material risk to BellGlobal, its infrastructure, its Upstream Providers, other customers or third parties; an Upstream Provider requires it; a chargeback or fraud event under clause 22 occurs; or the law requires it. Suspension is lifted when the cause is removed; fees continue to accrue during suspension caused by your breach.

BellGlobal may terminate the Service and this contract immediately where: you commit a material breach that is not remedied within 7 days of notice, or that cannot be remedied; the Service is used for unlawful activity or in serious breach of clause 18; you supply false identity or payment information; or the law or an Upstream Provider requires it.

Either party may terminate for convenience with 7 days’ written notice to the end of the current term; termination by you does not entitle you to a refund except as the Refund & Cancellation Policy provides. BellGlobal may take reasonable emergency measures — including isolating, null-routing or powering off a Server — where necessary to protect infrastructure, and will tell you as soon as practical.

24. Abandoned servers and data after termination

Renew before the expiry date and export needed data in advance. On expiry, the client panel restricts credentials and sensitive actions. This status change alone does not prove the remote machine has been powered off or erased.

Any renewal or recovery window depends on the Order, applicable notices and the Server's actual state. There is no universal two-day restoration or deletion guarantee. Ask support promptly if the service has expired; restoration of the same Server or data must be confirmed, not assumed.

Cancelled or recycled inventory is held out of allocation pending a reviewed rebuild/sanitization process before another customer receives it. Database detachment is not a disk wipe. Provider volumes, snapshots, backup retention and legal preservation duties must be addressed separately. Once erased, data may be unrecoverable. Business records continue under clause 21 and the Privacy Policy.

25. Intellectual property and open-source software

BellGlobal retains all rights in its website, branding, documentation, software and processes. You retain rights in your data and material, subject to third-party rights, and grant BellGlobal only the licence needed to host and process them to provide the Services. Third-party and open-source software is governed by its own licence; you are responsible for complying with it and for any licence fees for software you install. Nothing in these Terms transfers ownership of third-party software to either party. BellGlobal will act on notices of copyright infringement under the Copyright Act, 1957 in accordance with clause 18.

26. Accurate information, cooperation and claims

To allow BellGlobal to help you, and to keep disputes honest on both sides, you agree to: provide accurate account, identity and payment information; give sufficient technical information when submitting a Support Ticket — Server identifier or IP, timestamps, a clear description, screenshots and relevant logs; cooperate with reasonable troubleshooting; preserve relevant logs and evidence where an issue may become a dispute, and before reinstalling or deleting a Server; not knowingly submit a fraudulent, false or misleading claim, ticket or refund request; not abuse support channels or staff; not misrepresent BellGlobal’s Services, security or commitments to third parties; and not knowingly supply false evidence in a payment dispute.

Nothing in this clause prevents you from making a genuine complaint, raising a grievance under clause 33, contacting a regulator, a consumer commission, the Data Protection Board of India or any authority, or pursuing any lawful remedy.

27. Disclaimers

Except for obligations that cannot lawfully be excluded, the Services are provided “as is” and “as available”. BellGlobal does not warrant uninterrupted or error-free operation, any trading outcome, continuous broker or API connectivity, compatibility with any application, or security against every threat. BellGlobal does not control brokers, exchanges, APIs, Internet routes, open-source maintainers, attackers, Upstream Providers or your devices and is not responsible for their acts or omissions. Nothing in the Policies creates a fiduciary relationship, a service-level agreement, a warranty or an obligation to provide unlimited support.

28. Limitation of liability

To the maximum extent permitted by law, BellGlobal is not liable, in contract, tort (including negligence), under statute or otherwise, for: indirect, incidental, special, exemplary or consequential loss; loss of profit, revenue, business, trading opportunity, expected revenue, goodwill or anticipated savings; loss or corruption of data where you did not maintain backups; loss caused by your configuration, software, credentials or usage; loss caused by third-party services, brokers, exchanges, APIs or platforms; or loss caused by any event outside BellGlobal’s reasonable control, including those in clauses 9, 10 and 30.

Subject to mandatory law, BellGlobal’s total aggregate liability arising out of or in connection with a Service — including every Platform Operation performed on it — from all causes in any twelve-month period, is limited to the fees you actually paid BellGlobal for that Service in the twelve months immediately before the event giving rise to the claim.

Nothing in the Policies excludes or limits liability that cannot lawfully be excluded or limited, including for fraud, for death or personal injury caused by negligence, for BellGlobal’s gross negligence or wilful misconduct, or any right of a Consumer under the Consumer Protection Act, 2019. Where BellGlobal offers a service credit under an Order, that credit is the sole remedy for the event it covers, subject to the same carve-outs.

29. Indemnity

To the extent permitted by law, you will indemnify and hold harmless BellGlobal, its proprietor, employees and Upstream Providers from and against third-party claims, regulatory penalties, losses and reasonable costs (including reasonable legal costs) arising from: your unlawful use of the Services; your content, applications, software or trading activity; a security breach caused by your negligence or by credentials, software or configuration under your control; infringement of copyright, trade marks or other rights; spam, malware, phishing, hacking or DDoS activity from your account or Server; breach of any regulatory obligation; violation of a third party’s rights; use of a BellGlobal-provided subdomain or allotted IP address; or breach of the Policies or applicable law — except to the extent caused by BellGlobal’s proven breach or a liability that cannot lawfully be excluded. BellGlobal will notify you of a claim and allow you to conduct its defence where appropriate, and will not settle a claim in your name without your consent.

30. Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including Upstream Provider outages, carrier or peering failures, power failure, fire, flood, epidemic, strike, war, civil disturbance, governmental action, changes in law, or attacks on the infrastructure of BellGlobal or its providers, provided the affected party uses reasonable efforts to resume performance. This clause does not excuse payment for Services already delivered.

31. Changes to Services and Policies

Policy changes apply prospectively. BellGlobal will publish a version and effective date and give at least 15 days' notice of material changes affecting an existing Service, unless a shorter period is required by law or urgently needed for security. Existing acceptance records continue to identify the text accepted at the time.

New purchases, renewals and sensitive-action confirmations record the applicable versions through their existing acceptance steps. A new action confirmation does not automatically replace every term of an earlier Order. BellGlobal will obtain further agreement where required; merely updating this page is not evidence that a customer accepted new terms. Changes do not retrospectively remove accrued rights or remedies.

32. Notices

BellGlobal sends service notices to the account email or through the client panel, as appropriate. Keep contact details current. Sending a notice does not by itself prove it was delivered or read; BellGlobal may retain available delivery records. Contact BellGlobal through a Support Ticket or [email protected], including where you cannot access the panel. Nothing here prevents a legally valid notice or a lawful complaint through another recognised route.

33. Grievance redressal and consumer rights

Raise a complaint through a Support Ticket or [email protected] and identify it as a grievance if escalation is needed. Consumer e-commerce grievances are to be acknowledged within 48 hours and redressed within one month. These are calendar-time requirements, separate from the routine technical-support target.

For activities to which the intermediary rules apply, the applicable acknowledgement, resolution and urgent takedown deadlines also apply; shorter mandatory deadlines take priority. No support queue or upstream-provider delay extends a statutory deadline. Nothing prevents you from approaching a consumer commission, regulator or another competent authority.

34. Governing law, jurisdiction and dispute resolution

The Policies are governed by the laws of India. Subject to the jurisdictional rights of a Consumer under section 34 of the Consumer Protection Act, 2019, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

The parties are encouraged to attempt good-faith resolution within 30 days of a written complaint. This does not prevent urgent relief, statutory complaints or proceedings within a legal limitation period. For a Business Customer, and only where both parties agree in writing at the time the dispute arises, a dispute may be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, in English; this option is not available for a Consumer dispute and does not affect either party’s right to seek urgent interim relief from a court.

35. General

Entire agreement. The Order and the Policies are the whole agreement and replace all earlier terms, drafts and representations. If they conflict, mandatory law prevails; then the Order for that Service; then these Terms; then the other Policies. Severability. If any provision is held invalid or unenforceable, it is read down or severed to the minimum extent necessary and the rest continues. Waiver. A failure to enforce a provision on one occasion is not a waiver. Assignment. You may not assign the contract without BellGlobal’s consent; BellGlobal may subcontract to Upstream Providers and assign to a successor of its business. Relationship. No agency, partnership, joint venture or fiduciary relationship is created. Language. The English text prevails over any translation.

Schedule A — How BellGlobal handles your account, data and server security

This is a practical division of responsibilities, not an enterprise certification or an assurance that every historical Server has the same configuration.