Refund & cancellation policy.

1. Summary

• There is no general change-of-mind money-back guarantee after the ordered service is delivered.
• The voluntary initial technical-fault review uses the 24-hour reporting window in clause 4. It does not shorten statutory rights or legal claim periods.
• Failed provisioning and duplicate payments are addressed in clause 5.
• Provider-side faults are investigated with the Upstream Provider; reseller status is not an automatic reason to reject a claim.
• Cancellation and renewal follow clause 8. Datafeed-specific provisions are in clause 13.
• Mandatory rights take priority over every exclusion in this policy (clause 12).

2. Why orders are final

Services are billed in advance and capacity is reserved for your Order. BellGlobal does not offer a general 7-day or 30-day money-back period. Non-use or a change of mind after delivery does not alone establish a refund entitlement.

An allocated IP, invoice or administrator-access checkbox alone does not prove that a usable service matching the Order was delivered. BellGlobal reviews the allocation, readiness and access evidence when delivery is disputed.

Customer-controlled configuration, application incompatibility, broker or exchange failures, trading results, lost keys and failure to keep backups do not by themselves establish a hosting fault. They also do not excuse a separate failure by BellGlobal to meet its own obligations. Clause 12 applies throughout.

3. Non-refundable items

Subject to mandatory rights and the exceptions below, setup work already performed, reserved capacity, used subscription periods, completed installation work and third-party purchases expressly authorised for your Order are not ordinarily refundable for change of mind. A separately itemised fee must correspond to the service actually agreed and supplied.

Disclosing administrator credentials, connecting a domain, using a promotional price or removing Management Access does not waive a claim for non-delivery, deficient service or another mandatory remedy. Refunds are based on the amount actually paid; a discount is not a separately refundable payment. Renewal and breach-related requests are assessed on their facts, the agreed service and applicable law.

4. Technical-fault review — 24-hour window

For the voluntary first-activation technical-fault review, report a reproducible hosting fault through a ticket within 24 hours of activation. Activation means the ordered service is ready and the relevant access is made available, not merely that payment was collected or an IP reserved.

Examples include persistent unreachability, material mismatch with ordered resources, or a host/network fault affecting the service. BellGlobal checks its provisioning records and coordinates infrastructure checks with the Upstream Provider. The provider owns its hardware and hypervisor; those are not represented as BellGlobal-owned infrastructure.

The 24-hour window is a commercial condition for this voluntary review, not a limit on statutory complaints or legal proceedings. A prompt initial report can be supplemented with diagnostics; do not delay reporting while gathering evidence. BellGlobal's support response target does not require you to wait before reporting.

Trading outcomes, customer software, local connectivity and third-party application issues are assessed separately. A confirmed fault does not create trading-loss compensation or an automatic service credit. The appropriate remedy depends on the Order, findings and applicable law.

5. Failed provisioning and duplicate payments

Failed provisioning. If BellGlobal cannot provision the ordered Server within 5 Working Days of payment, and you have not accepted an alternative, the full amount paid is refunded without deduction.

Duplicate payments. If the same Order is paid more than once, the duplicate amount is refunded in full to the original payment instrument once the payment provider confirms it, normally within the timelines in clause 7. Open a Support Ticket with both transaction references.

Service credits. BellGlobal does not offer service credits unless an Order expressly includes them. Where BellGlobal chooses to give a goodwill credit, clause 9 applies.

6. Evidence and investigation

Provide what you reasonably have: the Order or invoice reference, Server identifier, issue and first-noticed time, screenshots and safe logs or network tests. BellGlobal also checks its own records and seeks relevant provider evidence; customers are not expected to produce host-level logs they cannot access.

Requests are assessed fairly. An upstream cause, missing customer diagnostics or a security incident does not alone establish or defeat liability. BellGlobal will explain the decision and any next steps. Preserve relevant evidence before reinstalling or deleting a Server; never send credentials in a ticket.

7. How to file, method and timelines

1. Open a Support Ticket with the invoice reference and issue. If the panel is unavailable, email [email protected]. For the voluntary first-activation review, make the initial report within clause 4's 24-hour window; send additional diagnostics when available.
2. Routine technical responses follow the Support Policy. Consumer grievance acknowledgement within 48 hours and redress within one month are separate calendar-time requirements; shorter mandatory deadlines take priority.
3. BellGlobal aims to complete technical verification within 5 Working Days of receiving the reasonably necessary information. Provider dependencies may affect investigation; BellGlobal will explain delays without treating them as an extension of a statutory deadline.
4. For an approved refund, BellGlobal confirms the amount, method and processing reference. Refunds normally return to the original payment instrument; another lawful method requires appropriate verification. Banking settlement times may differ from BellGlobal's initiation time.

BellGlobal will provide the appropriate refund/accounting record. This policy does not claim that a credit-note download or automatic refund is available for every payment method. Applicable taxes and accounting adjustments follow the invoice and law.

8. Cancellation and renewal

To request cancellation, open a Support Ticket identifying the Service and whether you mean non-renewal or immediate termination. Cancelling an unpaid checkout order is not the same as cancelling an active Server. BellGlobal must confirm the requested action and its effective date; do not assume a ticket immediately powers off or deletes the machine.

Unless expressly agreed otherwise, cancellation or non-use does not create a pro-rata change-of-mind refund for a delivered term. Renewal payments and any non-delivery or deficiency claim remain subject to this policy and mandatory rights. Expiry, any recovery window and reviewed server reuse are described in Terms clause 24; no universal two-day recovery or deletion guarantee applies.

9. Goodwill

BellGlobal may, in exceptional circumstances and at its sole discretion, provide a partial or full goodwill refund, credit or replacement. Any such concession is case-specific, does not create a precedent, does not amend this policy and is not an admission of fault. Any special offer must be recorded in the Order, invoice, promotion or written confirmation.

10. Chargebacks and payment disputes

Please contact BellGlobal so a billing issue can be investigated. This is not a condition for exercising lawful bank, card-issuer, consumer or other rights. A genuine dispute is not misconduct merely because a Server was allocated or credentials were disclosed.

BellGlobal may provide accurate payment and delivery evidence to the payment provider and contest unsupported claims. Any restriction or cost recovery requires a separate lawful and proportionate basis under Terms clause 22, not the mere filing of a chargeback. Knowingly false evidence may be referred to the appropriate authority on supporting records.

11. No trading-loss compensation

This policy does not provide compensation for trading losses, lost profits, missed orders, market or broker losses, slippage, strategy losses or any consequential financial loss. Any claim alleging liability is separate from this voluntary refund process and is governed by the Terms and applicable law.

13. Datafeed subscriptions

Datafeed plans are third-party market-data subscriptions resold by BellGlobal (Terms clause 8A). After valid vendor access is delivered, there is ordinarily no change-of-mind refund; mandatory remedies for non-delivery, deficiency or misdescription are preserved. If BellGlobal is unable to deliver the credentials within 3 Working Days of payment and you have not accepted an alternative, the full amount paid is refunded. Vendor issues are escalated with the vendor. BellGlobal cannot guarantee the vendor’s data or response, but will assess its own delivery obligations and any mandatory remedy; a vendor refusal alone does not determine your rights. Duplicate Datafeed payments are refunded under clause 5.

12. Grievance redressal and statutory rights

Escalate an unresolved refund complaint through a Support Ticket or [email protected], clearly identifying it as a grievance. Consumer e-commerce grievances must be acknowledged within 48 hours and redressed within one month, measured in calendar time. Shorter applicable statutory deadlines take priority.

No exclusion, reporting window, credential handover, provider limitation or Unmanaged label removes a remedy that cannot lawfully be excluded, including remedies for non-delivery, deficient or misdescribed services where applicable. You may approach the competent consumer commission or other authority. Indian law applies, with jurisdiction subject to mandatory customer rights.